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Showing posts from July, 2024

What to Do if You Have a Complaint on Your Cruise

While every aspect of a cruise is carefully planned to deliver a terrific passenger experience, there’s always the possibility that something may go wrong. We hope you never have a cruise complaint, but if you do, here are some steps you can take. Talk to someone about your complaint while you’re still on the ship. Don’t wait until later to write an email or letter of complaint to the cruise line. Instead, allow the crew to improve your cruise experience while it’s happening. Take your complaint to the right crew member. This usually is not the cruise director, whose job is to manage onboard entertainment and activities, but not to manage complaints. To find the right crew member, visit the passenger service desk, briefly describe your complaint, and ask who you should speak with. Talk about the specifics and details of your complaint. When you talk with crew members who can help you, provide as much detail as you can. The goal of the cruise line and the crew is to give you a gre...

Sailing the Greek Isles

The magical Greek Isles spread across more than 8,000 square miles of the sparkling Ionian and Aegean Seas, taking a cruise is a great way to experience multiple islands. A variety of cruise lines sail among the isles on ships large and small. The cruise season is generally spring through fall, but you can find cruises in the winter months, too. Some itineraries focus only on the isles, and others include additional Eastern and/or Western Mediterranean ports. Let’s take a quick look at some of the most-visited Greek Isles: Corfu, Santorini, Mykonos, and Crete. Corfu is one of the greenest of the Greek Isles, receiving enough winter rain to sustain pine forests and olive groves. Corfu Town, a UNESCO World Heritage Site, has impressive historic fortresses; Spianada Square, a large town square with historic landmarks, a music pavilion, and a cricket pitch; and restaurants serving delicious moussaka and dolmades. Santorini, one of the most visually stunning Greek Isles, is part of th...

Overnight Port Stays Allow More Time on Shore

If you’ve ever had to rush back from a shore excursion to return to your cruise ship on time, you might enjoy a cruise that features one or more overnight port stays. When a ship has permission to stay in port overnight, it’s possible to enjoy a leisurely dinner in an onshore restaurant, attend an evening sporting or cultural event, or dance the night away in a local club. Plus, some daytime activities have a different look and feel at night – think European Christmas markets or Venetian gondola rides. Many cruise lines offer overnight port stays, including Azamara, Celebrity, Oceania, Princess, Regent Seven Seas, Silversea, Virgin Voyages, and Windstar. Overnight stays are more likely on longer cruises that call on larger port cities. And, the cruise lines offer nighttime shore excursions that arrange special experiences for you. These are just a few of dozens of ports where it’s possible to stay overnight on a cruise: Reykjavik, Iceland. The sun is up for long hours during the ...

Where to Go on an Expedition Cruise

Cruise ships visit enduringly popular ports of call, with time to enjoy fabulous onboard amenities while you sail between ports. But if you have an adventurous side, a different type of cruise may have just as much appeal. Expedition cruises sail to remote and beautiful places around the globe, including some that are difficult to visit any other way. Some are well-known “bucket list” destinations, like Antarctica and the Galapagos Islands; others, like Tristan da Cunha and Zamami, may not be as familiar to you (at least, not yet). Tristan da Cunha, a British territory, is a small group of extremely remote, mountainous islands in the South Atlantic. The islands have no airstrip or hotel, so it’s only possible to visit by ship. In addition to natural beauty, Tristan da Cunha has amazing biodiversity and is a haven for sea birds; it’s the world’s only known breeding site for two types of petrels. The Bissagos Islands are only 30 miles from the coast of West Africa’s Guinea-Bissau, ...

Medical Care on a Cruise Ship

We hope this is something you won’t really need to know, but if you ever become ill while on a cruise, medical care will be available on board. All cruise ships have onboard medical facilities staffed by trained, qualified professionals. And while the scope of care they can provide varies a bit from ship to ship, most can treat and manage a range of conditions. You should visit the onboard medical center for the same reasons you would visit your primary care physician or an urgent care center at home, such as cold or flu symptoms, muscle strains, cuts and scrapes, or abdominal discomfort. Onboard medical centers usually stock over-the-counter medications like pain relievers and seasickness remedies, as well as some prescription medications (but if you take prescription medication, remember to bring enough of your own supply for the length of your cruise). You should also go to the medical center for conditions that would have you calling 911 or going to a hospital emergency departm...