What to Do if You Have a Complaint on Your Cruise
While every aspect of a cruise is carefully planned to deliver a terrific passenger experience, there’s always the possibility that something may go wrong. We hope you never have a cruise complaint, but if you do, here are some steps you can take. Talk to someone about your complaint while you’re still on the ship. Don’t wait until later to write an email or letter of complaint to the cruise line. Instead, allow the crew to improve your cruise experience while it’s happening. Take your complaint to the right crew member. This usually is not the cruise director, whose job is to manage onboard entertainment and activities, but not to manage complaints. To find the right crew member, visit the passenger service desk, briefly describe your complaint, and ask who you should speak with. Talk about the specifics and details of your complaint. When you talk with crew members who can help you, provide as much detail as you can. The goal of the cruise line and the crew is to give you a gre...